Level 1:
Contact us
Call our Customer Service Helpline on 1800-270-7000 (Operational from 9 a.m to 9:00 pm. Monday to Sunday) Email us at care.housingfinance@adityabirlacapital.com Write to us at the below mentioned address: Aditya Birla Housing Finance Limited – Customer Service Cell R Tech Park, 15th Floor, Nirlon Complex, Off Western Express Highway,Goregaon East, Mumbai- 400 063 Alternatively, the Customer can also visit the nearest ABHFL branches (Timing- 9.30 am to 6 pm) Except on Holidays – i.e. every 1st & 2nd Saturday, All Sundays & Public Holidays.
Level 2:
If you are not satisfied with the resolution provided by Level 1
We request you to write to Corriena Rub, our Head – Grievance Complaint Redressal Cell at
grievance.housingfinance@adityabirlacapital.com. We assure a response to you within 5 working days.
Level 3:
If you are still not satisfied with the resolution provided by Level 2
We request you to write to Grievance Redressal Officer. The name and contact of the Grievance Redressal Officer ("GRO”) who is also the Principal Nodal Officer (“PNO”) is as follows: Ms. Smita Nadkarni Tel. No.: 08045860159 (Timing- 9.30 am to 6 pm) Except on Holidays – i.e. every 1st & 2nd Saturday, All Sundays & Public Holidays. Email Id: ABHFL.grievancehead@adityabirlacapital.com
Level 4:
Followed the steps above but complaint has not been addressed to your satisfaction
In case of non-redressal of the complaint within 30 days from the date of complaint, the customer may appeal to the supervisory authority of Housing Finance companies – the National Housing Bank through post, in prescribed format available at below link, at the address given below: https://grids.nhbonline.org.in National Housing Bank Complaint Redressal Cell Department of Supervision National Housing Bank, 4th Floor, Core-5A, India Habitat Centre, Lodhi Road, New Delhi - 110 003. The customer may also www.nhb.org.in (Under the head of Grievance Redressal System to lodge a complaint in Physical mode and Online mode(GRIDS))/ https://grids.nhbonline.org.in